We want every Minko piece to fit beautifully and be loved. If something isn't right, you may return or exchange it.
Return & exchange window
You may request a return or an exchange within 7 days of delivery. We accept returns on both faulty items and items you simply changed your mind about.
Items must be unworn, unwashed and in new condition, with all tags and original packaging intact.
Where we accept returns
We accept returns from anywhere in Pakistan. International orders are handled case by case — please message us before returning.
How to arrange it
Message us on WhatsApp at 03390031418 or use our contact page, with your order number and whether you would like a refund or an exchange. We will arrange the courier collection and send you the return details.
Returns are made by mail — our courier collects from your address, so you do not need to visit a courier office.
Return shipping & fees
There is no restocking fee on any return.
If the item is faulty, damaged or not what you ordered, we cover the return shipping in full and send a replacement or refund at no cost to you.
If you have changed your mind — a size, colour or style preference — the return shipping is paid by the customer. We charge this at cost, with no mark-up, and will confirm the amount before collection.
Refunds
Once your return reaches us and passes a quick condition check, your refund is processed within 5 days to your original payment method. For Cash on Delivery orders, refunds are made by bank transfer — we will ask for your account details.
If you would prefer store credit or an exchange instead of a refund, just tell us. Store credit never expires.
Exchanges
If you would like a different size, colour or article, we will confirm availability and dispatch your replacement within 1–2 working days of receiving the original. Because most pieces are one of a kind, an exchange for a different size may not always be possible — in that case we will offer a refund or store credit.
Items we cannot accept
For hygiene reasons we cannot accept items that have been worn or washed. Gift sets must be returned complete, not as individual pieces.
Faulty or incorrect items
If we sent the wrong item or it arrived damaged, message us within 48 hours with photographs. We will collect it and send a replacement or full refund at no cost to you.
Contact
WhatsApp 03390031418 · minkoclothing.com · We reply within one working day.